FAQ
Lydia & Lace Co. LLC Frequently Asked Questions (FAQ)
Q: How long do processing and shipping take?
A: I process all orders within 1–5 business days. Once processed, standard shipping within the U.S. typically takes 3–7 business days depending on your location.
A: I process all orders within 1–5 business days. Once processed, standard shipping within the U.S. typically takes 3–7 business days depending on your location.
Q: Do you provide tracking information?
A: Yes! Every single order includes a tracking number that will be emailed to you automatically the moment your package ships.
A: Yes! Every single order includes a tracking number that will be emailed to you automatically the moment your package ships.
Q: How much does shipping cost?
A: Shipping rates are calculated directly at checkout based on your specific location and the overall size of your order.
A: Shipping rates are calculated directly at checkout based on your specific location and the overall size of your order.
Q: Can I cancel or modify my order?
A: Orders can only be changed or canceled within 12 hours of purchase. After this 12-hour window closes, your order is locked into my system for fulfillment and cannot be altered.
A: Orders can only be changed or canceled within 12 hours of purchase. After this 12-hour window closes, your order is locked into my system for fulfillment and cannot be altered.
Q: I entered the wrong shipping address—what should I do?
A: Please contact me immediately at lydiawalz@lydiaandlaceco.com. If your order has not left my facility, I will gladly update the address for you. Please note: I am not responsible for packages shipped to incorrect addresses provided at checkout.
A: Please contact me immediately at lydiawalz@lydiaandlaceco.com. If your order has not left my facility, I will gladly update the address for you. Please note: I am not responsible for packages shipped to incorrect addresses provided at checkout.
Q: Do your items run true to size?
A: Most of my boutique styles run true to size, but fits can vary slightly depending on the design and cut. I highly recommend reviewing the specific product descriptions for exact fit notes and size recommendations before purchasing.
A: Most of my boutique styles run true to size, but fits can vary slightly depending on the design and cut. I highly recommend reviewing the specific product descriptions for exact fit notes and size recommendations before purchasing.
Q: Is my payment information completely secure?
A: Absolutely. All transactions are securely processed through fully encrypted, high-level checkout systems to keep your personal data safe.
A: Absolutely. All transactions are securely processed through fully encrypted, high-level checkout systems to keep your personal data safe.
Q: Do you restock sold-out boutique items?
A: Select popular items are restocked depending on overall customer demand! To ensure you don't miss out, you can sign up for instant email restock alerts directly on any sold-out item's product page.
A: Select popular items are restocked depending on overall customer demand! To ensure you don't miss out, you can sign up for instant email restock alerts directly on any sold-out item's product page.
Q: How can I contact customer support?
A: You can reach me anytime through my website's contact page or by emailing me directly at lydiawalz@lydiaandlaceco.com. My customer support hours are Mon–Fri, 9:00 AM – 5:00 PM EST, and I respond to all messages within 24 hours.
A: You can reach me anytime through my website's contact page or by emailing me directly at lydiawalz@lydiaandlaceco.com. My customer support hours are Mon–Fri, 9:00 AM – 5:00 PM EST, and I respond to all messages within 24 hours.