Return Policy

Lydia & Lace Co. LLC Return Policy
Effective Date: July 1, 2026
I want you to love your purchase. If something isn’t right, I'm here to help. Please read my return policy carefully before placing your order.
Returns
I accept returns on eligible items within 14 days of the delivery date. To stay within this window, your return package must be officially postmarked within 14 days of the tracking delivery date.
To be eligible for a return:
  • Original Condition Required: Items must be unworn, unwashed, and entirely free of makeup, deodorant stains, perfume smells, cigarette smoke, and pet hair.
  • Tags Attached: Items must have all original tags securely attached.
  • Original Packaging: Items must be returned inside their original product packaging.
  • Proof of Purchase: A valid order receipt or proof of purchase is required.
Items that do not meet these strict conditions will not be accepted and will be sent back at the customer's expense.
Order Cancellations & Changes
Because I work quickly to process and ship your items, orders can only be changed, modified, or canceled within 12 hours of purchase. After this 12-hour window closes, your order officially enters my processing queue and cannot be altered or canceled. If you miss this window, you are welcome to mail eligible items back to me once they arrive, in accordance with my standard return policy rules.
Holiday Extended Returns
Orders placed between November 15th and December 25th qualify for my extended holiday return window. These seasonal purchases may be returned until January 15th of the following year, provided the items meet all standard eligibility criteria listed above.
Non-Returnable Items
The following items are considered final sale and cannot be returned under any circumstances:
  • Sale, clearance, or promotional markdown items.
  • Intimates, swimwear, or bodysuits (for strict health and hygiene reasons).
  • Custom or personalized items.
Return Process
To initiate a return, please contact me at lydiawalz@lydiaandlaceco.com with your order number and the reason for the return. Once approved, I will provide you with specific return instructions.
Customers are responsible for all return shipping costs unless the item originally arrived damaged, defective, or incorrect.
Refunds
Once your return package is received and thoroughly inspected, I will notify you via email regarding the approval or rejection of your refund.
  • Approved refunds will be issued directly back to your original payment method.
  • Please allow 5 business days for the refund to officially appear on your bank statement after processing.
  • Original shipping fees paid at checkout are strictly non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact me within 3 days of delivery with clear photos of the issue. The damaged item must be shipped back to me before a refund or replacement can be issued.
Once your damaged item claim is approved, the package must be dropped off at the shipping carrier within 5 business days. I will fully cover the return shipping costs and replace the item or issue a full refund at no additional cost to you.
Please note: Lydia & Lace Co. LLC is not responsible for return packages that are lost or damaged in transit. I highly recommend using a trackable shipping service for your return.
Exchanges
I currently offer exchanges based on item availability. If you need a different size or style, please contact me and I will do my absolute best to assist you based on what I have in stock.
Late or Missing Refunds
If you have not received your approved refund after 5 business days:
  1. Check your bank or credit card account balance again.
  2. Contact your credit card company, as processing times vary before a refund officially posts to your account.
  3. Contact your bank directly to see if there is an unposted pending transaction.
If you have completed all of these steps and still have not received your funds, please contact me immediately.
Contact Me
If you have any questions regarding returns, refunds, or cancellations, please reach out to me:
  • Email: lydiawalz@lydiaandlaceco.com
  • Customer Support Hours: Mon–Fri, 9:00 AM – 5:00 PM EST (Emails answered within 24 hours)